A.M. Costa Rica: Fourth newspage
Amazon.com to open customer service center in Heredia
Special to A.M. Costa Rica
Amazon, the online marketer, said Tuesday that it plans to open a customer service center in Heredia. The new facility, which is scheduled to open in November, is expected to create more than 300 new jobs during its first two years of operation, with an additional 400 seasonal jobs to be added during the fourth quarter holiday season. The office will be operated by Amazon Support Services Costa Rica S.R.L.
The Costa Rican facility will provide primarily phone support with some e-mail support for customers of Amazon.com, the company said.
“As our business continues to grow, it’s important that we have customer service representatives available when it’s convenient for our customers,” said Brent Jaye, director of Amazon’s North America Customer Service. “Costa Rica has developed a great infrastructure that meets our needs, and is home to a number of existing customer service centers which means we’ll be able to draw on an experienced talent pool. As a result, we believe our new facility in Costa Rica will enable us to continue to serve our customers quickly and efficiently.”
Amazon.com, Inc. is a Fortune 500 company based in Seattle, Washington. Amazon.com has more than 40 different product categories, ranging from books, music, movies, video games, electronics, toys and baby, beauty, health and personal care, jewelry and watches, shoes, apparel and accessories, and gourmet food.
For the second quarter 2008, Amazon.com had global net sales of $4.06 billion, compared with $2.89 billion in second quarter 2007, an increase of 41%. The company ships to more than 200 countries worldwide and has tens of millions customers.
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